Refunds and Returns Policy for Art of Horn
Effective Date: November 5, 2024
At Art of Horn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a clear and fair returns and refund policy to ensure your experience with us is a positive one.
1. Returns
We accept returns on physical products purchased from www.artofhorn.com under the following conditions:
- Return Period: You may return your purchase within 30 days of receiving your product.
- Condition of Return: To be eligible for a return, the product must be unused, undamaged, and in its original packaging. The product must not show any signs of wear or damage and must be in resellable condition.
- Exclusions: Custom or personalized items, as well as products that have been used, altered, or damaged by the customer, are not eligible for return.
2. Initiating a Return
To initiate a return, please follow these simple steps:
- Contact Us: Reach out to our customer support team at kunalkashyap2920@gmail.com within 30 days of receiving your order. Please include your order number, product name, and reason for return.
- Return Authorization: Our customer support team will provide you with return instructions and a Return Authorization Number (RAN). This is a necessary step in processing your return. Please do not send the product back without the RAN, as it will delay the return process.
- Shipping the Product Back: Once you receive the return instructions, securely package the product (including any accessories, manuals, and original packaging). You will be responsible for shipping the product back to us at:Art of Horn
SBI Ist Floor, Saraitareen Sambhal
Email: kunalkashyap2920@gmail.comPlease ensure that the product is shipped using a traceable method (e.g., with tracking) and that it is adequately insured for its return journey.
3. Return Shipping Costs
- Return Shipping: The customer is responsible for the cost of return shipping unless the product is defective, damaged upon arrival, or if we made an error in fulfilling your order (e.g., wrong product sent).
- Non-Refundable Shipping Fees: Please note that original shipping fees are non-refundable, except in cases of defective or damaged products.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, we will issue a refund based on the following:
- Refund Method: Refunds will be processed to the original payment method used for the purchase (e.g., credit/debit card, PayPal).
- Processing Time: Please allow 5-10 business days from the date we receive your return for processing and issuing the refund. The time it takes for the refund to appear in your account depends on your payment provider.
- Partial Refunds: If the returned product does not meet the conditions outlined above (e.g., is damaged or used), we may issue a partial refund or refuse the return.
5. Defective or Damaged Products
If you receive a product that is damaged, defective, or incorrect:
- Notify Us: Please contact us immediately at kunalkashyap2920@gmail.com within 7 days of receiving your order. Include a description of the damage or defect, as well as photos if applicable.
- Return Shipping Costs: We will cover the cost of return shipping for defective or damaged products. If a replacement is not available, we will offer a full refund, including any original shipping costs.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange your product for a different size, color, or item, please return the original item and place a new order on our website.
7. Refunds for Gift Purchases
If you received a product as a gift, you may return the product in accordance with this policy, but the refund will be issued to the original purchaser’s payment method.
8. Non-Returnable Items
The following products are non-returnable:
- Custom or personalized products
- Items that have been used, altered, or damaged after delivery
- Sale or clearance items
9. Customer Support Contact Information
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team:
- Email: kunalkashyap2920@gmail.com
- Address: SBI Ist Floor, Saraitareen Sambhal
We are here to help and will do our best to assist you promptly.
Please Note: By purchasing from www.artofhorn.com, you agree to the terms of this Refunds and Returns Policy. This policy is subject to change, and any updates will be posted on this page with a revised effective date.
This Refunds and Returns Policy was last updated on November 5, 2024.